Shipping policy

Shipping Policy

Last updated: October 2, 2026

This Shipping Policy explains how orders placed through Hidden Atlas are produced, shipped, and delivered.

Hidden Atlas products are made to order and are produced and fulfilled with the assistance of third-party production and fulfillment partners.

Order Processing and Production

Most Hidden Atlas products are made specifically after an order is placed.

An order may therefore require production time before it is ready for shipment. Production time is separate from shipping transit time.

Once an order has entered production, we may not always be able to change or cancel it. If you need to change an order or shipping address, contact us as soon as possible at hiddenatlas404@gmail.com.

Any statutory cancellation or withdrawal rights available to consumers under applicable law remain unaffected.

Shipping Destinations

Available shipping destinations are determined during checkout.

If checkout allows you to enter your delivery address and provides an available shipping method for your order, we can generally ship the selected products to that destination.

Certain products, destinations, or delivery methods may occasionally be unavailable because of production, carrier, legal, or logistical restrictions.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before you place your order.

The amount may depend on the destination, product, package size, fulfillment location, and available delivery method.

You will be able to review applicable shipping charges before completing your purchase.

Estimated Delivery

Where available, estimated delivery information is displayed during checkout or communicated after an order is placed.

An estimated delivery period may include both production and carrier transit time.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree to a specific delivery date.

Actual delivery may be affected by production requirements, carrier operations, customs procedures, public holidays, severe weather, peak periods, or other circumstances affecting transportation.

Nothing in this section limits any statutory rights relating to delivery times.

For consumers in the European Union, where no different delivery time has been agreed, orders will be delivered without undue delay and within the period required by applicable consumer law.

For orders delivered to the United States, estimated delivery is 5–25 business days, including 2–5 business days for production and 3–20 business days for shipping. Weekends and public holidays are excluded. These are estimates, not guaranteed delivery dates. Delays may occur.

Tracking

When tracking is available for your shipment, tracking information will normally be sent to the email address provided with your order after the shipment has been dispatched.

Tracking information is provided by the relevant carrier and may take some time to update after a shipping label has been created.

Multiple Shipments

Products in the same order may occasionally be produced at different fulfillment facilities or shipped separately.

As a result, an order containing multiple products may arrive in more than one package and on different dates.

You will not be charged additional shipping fees after checkout solely because we choose to fulfill an order in multiple shipments.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing an order, contact us immediately at hiddenatlas404@gmail.com.

We will make reasonable efforts to correct the address before production or shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been dispatched.

This does not affect any rights you may have where a delivery problem is caused by us or by a carrier selected as part of our delivery service.

Lost or Delayed Packages

If your order has not arrived within the expected delivery period, please contact us at hiddenatlas404@gmail.com with your order number.

We will review the shipment information and, where appropriate, work with the fulfillment provider or carrier to investigate the delivery.

If goods are lost in transit before delivery to you, we will handle the matter in accordance with applicable consumer law and our obligations as the seller.

Damaged Products

If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible at hiddenatlas404@gmail.com.

Please include:

your order number;
a description of the problem;
clear photographs of the product;
clear photographs of the packaging where relevant.

We will review the issue and provide an appropriate remedy in accordance with applicable law and our Refund Policy.

Do not return a damaged product unless we provide return instructions.

Customs, Duties and Import Charges

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country and how the order is fulfilled.

Where taxes, duties, or other charges are collected during checkout, they will be shown as part of the checkout process.

Where such charges are not collected at checkout, additional amounts may be imposed by the destination country's authorities in accordance with applicable law.

We recommend reviewing any applicable import requirements before ordering internationally.

Risk During Delivery

Where required by applicable consumer law, Hidden Atlas remains responsible for the goods until they are delivered to you or to a person designated by you to receive them.

This does not apply in circumstances where applicable law provides otherwise, including certain situations where the customer independently appoints a carrier that was not offered by Hidden Atlas.

Nothing in this Shipping Policy excludes or limits rights that cannot legally be excluded or limited.